FREQUENTLY ASKED QUESTIONS:

1. Who can use UCPB GEN Payment Facilities?

Online and Mobile Banking
Clients with UCPB or BDO bank account.

Over-the-Counter
Clients with cash or check payment.

Credit Card
Clients who are credit card holders of Visa, MasterCard, American Express, Union Pay and JCB.

ATM Debit Cards
Clients with ATM card of Megalink, Bancnet, Expressnet.

2. How will I get my receipt/proof of payment?
Credit Card payments

Official Receipt will be issued by the Cashier upon payment.
Over-the-Counter, Online and Mobile payments
Official Receipt will be sent via mail within 3 to 5 working days.

3. Can I use the Mobile Banking facility on any network?

Yes, as long as you have a mobile data connection from your network service provider.

4. How will I know that my payment transaction was successful when using Online and Mobile Banking?

Reference Number will be displayed after every successful transaction.

5. Are there charges for Online and Mobile transactions?

BDO Account Holders
Online and mobile banking is free of charge.

UCPB Account Holders
Online banking is free of charge.

Mobile banking fee is Php2.50 for every successful payment. This fee is on top of the regular SMS fee charged by the client’s respective mobile networks.